Ian McLelland
Having gained freight liability claims experience as an insurer, broker and loss adjuster, Ian joined Collyers
in 1981 and has risen steadily through the ranks, becoming a director in 1992 and managing director in 2000, serving until 2016.
His technical knowledge and ability to manage expectations and deliver solutions is widely recognised. Always
looking to broaden his horizons, Ian is presently studying French and has a keen in interest in all aspects
of the martial arts.
Alan Carter
Alan is the claims manager at Collyers, celebrating 40 years with the company in 2010. His vast experience
ranges from claims management to cargo surveying and heading up various company projects in the London
office. His diverse knowledge of freight liability and cargo matters is complimented by his experience
with managing accounts involving household relocations, antiques and fine art. Alan also assists with
the development of new business, systems, and procedures. A keen follower of most sports particularly
rugby and cricket he continues to play competitive badminton
Shirley Turner
After reading Psychology at the University of Cape Town, Shirley started her insurance career in the late 1980s. She
progressed to heading up training and new business initiatives before promotion to an office management role in her
homeland. After moving to the UK Shirley joined Collyers in 2006 and currently plays a key role in the management of
high volume claim intensive accounts. She has a black belt in Goju Ryu karate.
Emmanuelle Diaz
Emmanuelle obtained her Spanish degree in 1999 at Aix-en-Provence University and had over five years experience in
handling medical and motor claims with International insurers before joining Collyers at the beginning of 2007. Currently
she is handling claims involving both freight logistics and international relocations where her fluency in English, French
and Spanish has become highly valued. Outside of work, Emmanuelle likes to paint in water colours.
Mark Dieter
Mark joined Collyers in 2013 and deals with large claims arising from logistics contracts particularly those involving ocean freight. He is ACII qualified and is a Chartered Insurer. Mark obtained an LLB (hons) law degree and an LLM master of laws degree in maritime law from Cardiff University and has passed the New York Bar. He has worked for P&I Club managers for over 15 years latterly as Claims Manager and has also worked at two specialist shipping and commercial law practices.
Irmina Hughes
Irmina worked for a global insurer for 15 years. For seven years she examined claims arising from Commercial Property/Combined Policies; for eight further years she concentrated on marine losses that included cargo, freight liability, port and terminals, project cargo, GA, FAS (Jewellers' Block, Cash in Transit, auction houses). She is bilingual (English/Polish) and is currently CertCII studying towards DipCII.
Teresa Jambur
Teresa Jambur completed her Master's degree at the Faculty of International and Political Studies of the Jagiellonian University, in Cracow, Poland in 2006. Since then she carried out work experience in Spain and has, since moving to the UK, developed professionally in customer focused roles in event management and within the aviation and insurance industries. Since joining Collyers at the beginning of 2013 she has been handling claims involving both freight logistics and international relocations where her fluency in English, Polish and Spanish has become highly valued. Currently she is handling liability claims from first advice to settlement in accordance with national and international Conditions of Carriage (RHA, CMR). She is also attending regular industry seminars on the subjects including freight liability issues in many different jurisdictions and other aspects related to the Marine insurance.
Gintare Trumpaite
Gintare joined Collyers in October 2021 having previously worked in retail. Upon joining the company as a Junior Claims Handler, Gintare was trained to handle legal liability goods in transit claims on behalf of a pallet network under RHA conditions and the CMR convention. In addition, Gintare also studies law at the Open University, having so far completed modules relating to areas of contract and tort. Gintare explains ‘I believe that working while studying allows me to explore a different area, such as logistics insurance, and gain a better insight into how the law relates to the practical world of freight movement.
Manju Karakkat
Manju completed her graduation in health and science from Rajiv Gandhi University of Indian in the year 2016. Since then, amongst other things, Manju carried out work experience in India as a clinical practitioner and moved to UK and worked as a clinical staff for 4 years . Since joining Collyer’s in October 2022 as a Claims Handler , Manju has continued to, rapidly, develop her skills and knowledge in the claims area.
Megha Jadhav
Megha has worked in Liner Shipping and Insurance industry for 10 years having expertise in Container and Multimodal trade. Her experience includes handling marine and freight liability claims and recoveries across the globe.
Megha has an excellent track record of handling complex claims including General Average. She also has experience of taking cases to the court jurisdictions of England and Europe.
Meghas' practical experience of handling legal & claims matters in the largest shipping companies in the World along with the legal knowledge gained from LLM, and Commercial knowledge from P.G Dip in Shipping Management means that she has a keenly developed understanding of effectively managing claims and recoveries.
Impressively, Megha has a Masters in Maritime Law from City University, London, completed P.G. Dip in Shipping Management from Narottam Morarjee Institute of Shipping Management, Mumbai, India and Bachelors in Economics from Mumbai University.
Andrew James
Andrew has worked in the marine insurance market for over 35 years. Starting his career in the claims and recovery area of a major global broking house. He rose to director level within that organisation. He has worked in Hong Kong for a major global loss adjuster and in Antwerp and London as Managing Director of a leading claims and recovery company.
Specialising, originally, in recoveries/subrogation, his work took him to many of the major insurance markets in the World.
He is a well known market figure with extensive knowledge and experience across the jurisdictions.
Lauren Clark
Lauren completed her Photography, Sociology & Film Studies A-Level qualifications in March of 2020. After finishing college, she worked in the retail industry as a customer assistant for a large UK supermarket. In August of 2023, Lauren joined Collyers as a Junior Claims handler, where she handles claims in respect of the legal liability goods in transit under RHA conditions and CMR convention. Lauren is continuing to expand her knowledge and develop skills in this area of insurance.
Wim Swiggers
Wim obtained his Master's degree in Law from the University of Antwerp, with a specialization in Maritime Law.He started his professional career in the maritime,legal and insurance field, with the Lloyds Agent in Antwerp.
In Antwerp he also held positions with a cargo recovery agent, including its survey outfit, and as a Senior Claims Handler at AON (Marine) Risk Solutions.
Upon travelling, Wim remained active in the Marine insurance field by working with 2 P&I Correspondents, respectively based in Marseille, France, and Singapore, the SKULD P&I Club, Hamburg, Germany, and a Shipowner based out of Bangkok, Thailand.
After a short spin at the Rotterdam container terminal: Rotterdam World Gateway, and 2 years with the AIG UK, he re- joined Collyers as a Senior Claims Handler, where he is part of a dedicated team handling Freight Liability claims on behalf of DHL Global Forwarding, DHL Supply Chain and the AIG.
Having worked in different capacities within the maritime industry, Wim is blessed with a unique insight into marine claims, and is putting the experience, so built up, to good use
