We offer a claims performance auditing service, either for in-house or outsourced claims and recoveries teams. The most common deficiencies that we find include:
- a failure to properly identify and apply the correct standard trading conditions/international conventions
- a failure to obtain and/or correctly interpret supporting documentation
- a failure to protect recovery rights and/or obtain the correct recovery
- the over-utilisation of loss adjusters/surveyors/solicitors
- inaccurate reserves
- claims processing delays
